Dog Desk Animal Action CIC
Dog Desk Animal Action CIC respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what personal information we may collect, why we collect it, how we use and protect it, who we may share it with and the rights you have under UK data protection law.
Dog Desk Animal Action CIC is a Social Enetrprise registered in England and Wales.
Company number: 13111301
Registered office: 44 Thorpe View, Ashbourne, Derbyshire, DE6 1SY, United Kingdom
Email: help@dogdeskanimalaction.com
For the purposes of UK data protection law, Dog Desk Animal Action CIC is the data controller for personal information covered by this policy.
Information we may collect
The personal information we collect depends on how you interact with us.
This may include:
- Your name
- Email address
- Postal address
- Telephone number
- Information you provide when contacting us
- Information relating to donations or sponsorships
- Information relating to purchases or orders
- Communication preferences
- Records of correspondence
- Information submitted when making a complaint or enquiry
- Information you provide when participating in fundraising activities
- Technical information associated with use of our website, such as IP address, browser or device information, where collected through our website or service providers
We only collect personal information that is reasonably necessary for the relevant purpose.
Donations and fundraising
If you make a donation, sponsor an animal or participate in one of our fundraising activities, we may process information necessary to administer your support, maintain appropriate records, communicate with you about your donation or sponsorship and meet our legal, financial and regulatory responsibilities.
Where you sponsor a particular animal, we may retain your contact details so that we can administer the sponsorship and contact you if circumstances relating to that sponsorship change.
Payment information may be processed directly by the payment provider used for the transaction. Dog Desk Animal Action CIC does not necessarily receive or retain your complete payment-card details.
Purchases and trading
Where you purchase goods or services from us, we may use your information to process your order, arrange payment and delivery, communicate with you about your purchase, deal with returns or enquiries and maintain appropriate financial and transaction records.
Information necessary to fulfil an order may be shared with organisations involved in processing payments, supplying or delivering goods or providing services necessary to complete the transaction.
Emails, newsletters and marketing
If you choose to subscribe to emails, newsletters or other marketing communications from us, we may use your contact details to send those communications.
Where consent is required, we will rely on your consent to do this.
You can unsubscribe from marketing communications at any time using the unsubscribe facility provided with the communication or by contacting us at:
Stopping marketing communications does not prevent us from contacting you where necessary for another legitimate reason, such as administering an existing sponsorship, responding to an enquiry or dealing with an order.
Enquiries and correspondence
If you contact Dog Desk Animal Action CIC, we may retain your communication and our response where reasonably necessary.
We may use this information to answer your enquiry, provide requested information, maintain appropriate organisational records or establish a record of communications where necessary.
Complaints
If you make a formal complaint, we will process the personal information you provide in order to investigate and respond to that complaint.
We may retain appropriate records of the complaint, our investigation, correspondence, findings and outcome for governance, regulatory, legal and record-keeping purposes.
Information relating to a complaint will only be shared where reasonably necessary to investigate or respond to it, meet a legal or regulatory obligation, or obtain appropriate professional advice.
Our lawful bases for processing information
UK data protection law requires us to have a lawful basis for processing personal information.
Depending on the circumstances, we may rely upon:
Consent – where you have given us permission to use your information for a particular purpose, such as receiving marketing communications.
Contract – where processing is necessary to enter into or fulfil an agreement with you, for example when processing an order.
Legal obligation – where we need to process or retain information to comply with a legal or regulatory requirement.
Legitimate interests – where processing is reasonably necessary for the legitimate operation, administration, protection or development of Dog Desk Animal Action CIC and those interests are not overridden by your rights and interests.
In some circumstances, more than one lawful basis may apply.
How we use personal information
We may use personal information to:
- Process and administer donations
- Administer animal sponsorships
- Process purchases and orders
- Respond to enquiries
- Deal with complaints
- Maintain financial and organisational records
- Communicate with supporters
- Send communications that people have requested or agreed to receive
- Operate and improve our website
- Protect Dog Desk Animal Action CIC, its systems and users from fraud, misuse or security threats
- Meet our legal, accounting, regulatory and governance responsibilities
- Establish, exercise or defend legal rights where necessary
We will not use personal information for purposes that are incompatible with the reason it was collected unless permitted or required by law.
Sharing personal information
We do not sell personal information.
We may share personal information with trusted organisations that provide services necessary for our operations.
Depending upon your interaction with us, these may include:
- Payment-processing providers
- Banking and financial-service providers
- Website and e-commerce providers
- Email and communications providers
- Delivery and fulfilment providers
- IT and website-service providers
- Accountants, solicitors, insurers and other professional advisers
- Regulators, public authorities or law-enforcement bodies where disclosure is legally required or otherwise appropriate
We only disclose information that is reasonably necessary for the relevant purpose.
Where another organisation processes personal information on our behalf, we expect appropriate data-protection and security arrangements to be in place.
International processing
Some organisations providing technology, payment, communications or other services to us may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take reasonable steps to ensure that appropriate safeguards required by UK data protection law are in place.
How long we keep information
We do not keep personal information indefinitely simply because we have collected it.
Different types of information need to be retained for different periods.
We consider factors including:
- The reason the information was collected
- Whether an ongoing relationship exists
- Legal and regulatory requirements
- Accounting and tax requirements
- The need to maintain appropriate organisational records
- The establishment, exercise or defence of legal claims
- Relevant limitation periods
- Safeguarding and security considerations
When information is no longer reasonably required, it will be deleted, anonymised or securely disposed of where appropriate.
Security
We take reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Access to personal information is limited to those who reasonably require it for legitimate organisational purposes.
No method of electronic transmission or storage can be guaranteed to be completely secure, but we take appropriate steps proportionate to the information we process.
Cookies and website information
Our website may use cookies and similar technologies that are necessary for the operation of the website or that help us understand how the website is used.
Where required by law, non-essential cookies will only be used with appropriate consent.
More detailed information about cookies may be provided through our website’s cookie notice or consent controls.
Children
Our website and general fundraising activities are not intended to collect personal information unnecessarily from children.
Where we become aware that personal information relating to a child has been provided to us, we will handle it carefully and in accordance with applicable data protection requirements.
If you believe that a child has provided personal information to us inappropriately, please contact:
Your rights
Depending on the circumstances, UK data protection law may give you the right to:
- Ask for access to personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Ask us to delete personal information in certain circumstances
- Ask us to restrict the way we process your information
- Object to certain processing
- Withdraw consent where processing is based on consent
- Request transfer of certain information where the right to data portability applies
- Raise concerns about how your personal information is being handled
These rights are not absolute and may be subject to legal exceptions.
To exercise a data protection right or ask a question about your personal information, contact:
We may need to verify your identity before responding to certain requests.
Complaints about data protection
If you have concerns about how we have handled your personal information, we would encourage you to contact us first so that we have an opportunity to address the matter.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.
Information Commissioner’s Office
Contacting us first does not affect your right to contact the ICO.
Links to other websites
Our website and communications may contain links to websites operated by other organisations.
Dog Desk Animal Action CIC is not responsible for the privacy practices of third-party websites. You should review the privacy information provided by those organisations when providing personal information to them.
Changes to this policy
We may update this Privacy Policy when our activities, services, technology or legal and regulatory requirements change.
The latest version will be published on our website.
Last updated: 26 July 2026
Contact us
For questions about this Privacy Policy or the way Dog Desk Animal Action CIC handles personal information, contact:
Dog Desk Animal Action CIC
44 Thorpe View
Ashbourne
Derbyshire
DE6 1SY
United Kingdom
Email: help@dogdeskanimalaction.com
.